What if the nib of the pen received is scratchy?
Email us on firstname.lastname@example.org and send the pen back, we will have the nib changed.
What if the wood of the Syahi pen cracks?
The wood used to make a Syahi pen is seasoned over several years, before being coated with a blend of natural oils that protects it. Every pen is also carefully inspected after every stage of machining, and then finally, before being sent out. If, however, a crack appears within the warranty period, the pen will be repaired at no charge. However, if the pen is damaged due to misuse by the user, we will not be responsible.
How is ink filled in the Syahi pen?
The pen comes with a German Schmidt converter , which can be used to fill ink in the pen, if you have access to bottled ink. In case you do not, the pen can accept standard international cartrdiges.
How does the Syahi pen arrive?
Each Syahi pen is packed in a black textured box, embossed with the Syahi logo. The box contains the pen, a genuine leather single pen case, care instructions & a warranty certificate.